Shipping policy
Thank you for choosing our products! Here's all the information you need to know about our shipping policy:
1. Order Processing:
- Orders are processed within 1-2 business days after payment confirmation.
- Please ensure that your shipping address is accurate to avoid delays.
2. Shipping Methods:
- We offer standard and expedited shipping options.
- Standard shipping typically takes 5-7 business days.
- Expedited shipping delivers within 2-3 business days.
3. International Shipping:
- ✈️ We are delighted to provide complimentary worldwide shipping
- 📦 Rest of the world | 7-14+ Days
4. Shipping Costs:
- Shipping costs are calculated at checkout based on the selected shipping method and destination.
5. Tracking Information:
- Once your order is shipped, you will receive an email with tracking details. You can track your order through the provided link.
6. Delayed or Lost Shipments:
- While we strive to deliver on time, unforeseen circumstances may cause delays. If your shipment is significantly delayed or lost, please contact our customer support for assistance.
7. Delivery Issues:
- If there are any issues with your delivery, such as damaged or missing items, please contact us within 7 days of receiving your order. Include relevant details and photos if possible.
8. Address Changes:
- To ensure successful delivery, please notify us promptly if there are any changes to your shipping address.
9. Holidays and Weekends:
- Please note that orders placed on weekends or holidays will be processed on the next business day.
10. Returns Due to Shipping Issues:
- If your order is returned to us due to an incorrect address or delivery issues, we will contact you to arrange reshipment. Additional shipping charges may apply.
Contact Us:
- For any questions or concerns regarding shipping, feel free to contact our customer support at support@vitaz.com or through our Contact Us page.
Thank you for shopping with us! We appreciate your trust and are committed to ensuring your order arrives safely and promptly.